AU: +61 2 8319 2080 NZ: +64 4 889 5449 DE: +49 322 21098 268 support@tolva.co

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Service Delivery Framework

Parish IT Support

Most Parishes and Charities cannot justify onsite IT staff or traditional IT service providers, and therefore rely on a combination of volunteers and ad-hoc computer techs to service their requirements on an as-needed basis. This approach leads to a patch-work of technologies being delivered without any real strategy. Things break, things become complicated, which means that in the end, these organisations suffer from this approach.

Parish IT – our specialised business unit dedicated to this sector – understands this all too well. We seek to provide a robust, reliable standard for the provision of IT services and support needed by Parishes and Charities. We want to empower your organisation with all the benefits of technology while removing the headache of managing it. It is our desire to deliver a united effort so that you can do your valuable work.

In light of this, we have designed a simple, all inclusive, support package that covers everything tech – from Internet to printer and beyond.  This package is designed to give Parishes and Charities the IT products and services they use and need, backed by a service contract and Service Level Agreement.

IT Helpdesk

We offer unlimited remote help desk support as part of all Parish IT Service Agreements, which gives you the freedom to call about any issue without the worry of extra charges. Our Service Agreement even includes unlimited onsite support!

24x7 Monitoring

All computers, laptops and servers report back to our central Client Management System every few minutes, allowing us to monitor all critical aspects of each piece of equipment in order to prevent disasters and downtime.

Backup and Disaster Recovery

Parish IT believes that every Parish should plan for the worst offering unlimited onsite and remote backup as part of our Service Agreements, along with a managed Disaster Recovery Plan.

IT Projects

IT projects are renowned for being delivered late and at a cost far higher than expected. We are here to help you make the right decisions when implementing a new system.

"In this day and age of technological advances and the use of IT systems to connect people, it is indeed more important than ever that Parishes are in a position to keep pace in this area of communication and business administration. Companies such as yourselves offer a real option to assist Parishes, and others, and it is additionally advantageous that you work out of your own personal background in Church life and ministry."

Most Rev Terence Brady
Auxiliary Bishop of Sydney - Nov 2013

"Parish IT understands the business of managing a church. They are always available to help and always ready to advise on our computer needs. We can contact them at any time and the problem is dealt with immediately in a very professional manner. "

St Margaret Mary's Parish - Merrylands
November 2016

"Inviting Parish IT to give us an overview of what they had to offer the parish was the best decision our Parish Priest has made. It has totally removed the stress of dealing with any computer problems. Fantastic service. Highly recommend!"

Holy Spirit Parish - North Ryde
October 2017

Remote Support

Enter your 6-digit support code to allow our IT Associates to provide instant remote support:

Call us on 1300 15 19 06 or send us a message to get a call back